Support2018-03-12T07:43:12+00:00
Are your products Latex-free?2014-11-04T12:39:42+00:00

Yes, all our covers are made of high quality silicone rubber and 100% Latex free.

Do your products Comply with CE , FCC and RoHs regulations.2014-11-04T12:36:41+00:00

Yes, all our products are tested by certified testing agencies and are approved.

Does the keyboard work with Linux?2014-11-04T12:25:29+00:00

The keyboard may work with Linux, however not all Linux functions are supported.

Does the keyboard work with Apple OS?2014-11-04T12:23:13+00:00

The keyboard may work with Apple OS, however not all Apple OS functions are supported.

My computer does not recognize the keyboard anymore2014-11-04T12:19:26+00:00

The fact that the keyboard was working on the PC provides a clue that the registry
file may have been corrupted. Our recommendation is to delete the unknown device
from the Device Manager and then force the Device Manager to “search for new
hardware”. Once the device is found, it will setup a new registry entry and reload the
driver.

How does the clean key work?2014-11-04T12:05:15+00:00

Before wiping the keyboard press the CLEAN key to put the keyboard in “cleaning mode”, indicated by the green LED, to prevent unwanted input. The ”cleaning mode” will be switched of by pressing the CLEAN key again or after not touching any key for 60 seconds.

How often should I clean2014-11-04T11:49:07+00:00

Our products are made to be cleaned and disinfected between patients to follow best practice.

Which solutions can be used2014-11-04T11:43:32+00:00

Any hospital grade disinfectant like alcohol 80%, bleach solution and ammonia can be used to clean and disinfect the silicone material.

How do I clean the keyboard2014-11-04T11:57:35+00:00

Our products can be cleaned and disinfected by “spray and wipe” method because they have no raised surfaces. There is no need to rinse or submerge them. Before wiping the keyboard the CLEAN key can be pressed to prevent unwanted key input. After the process the keyboard can be activated by pressing the CLEAN key again.